ADDITIONAL QUESTIONS
We Have Answers
How long does an item take to ship?
We wrap, pack and ship next day.
How do I cancel my order?
Go into your account -> My Orders -> Open -> then cancel.
What do I do if I haven’t received an order?
If you haven’t received an order, you should contact the store at 978.454.8877.
What do I do if I received the wrong order?
If you receive the wrong item, you should either contact the store or send back the item.
Can I exchange an item I bought for something different?
Yes, you may exchange your item if you physically go to the store and exchange your item for another item in that store.
I have returned my item; how soon will I receive my refund?
Once the item is received at our store your PayPal account or credit card will be credited.
I want to return an item. Who pays for shipping?
In most cases, buyers are responsible for return shipping costs.
How do I pay for pawns and pick up / redeem pawns?
• Drive Up Window
• After-hours drop off box (must include name, date of birth, ticket number if known, and how much cash is in envelope)
• Over the phone (list additional fee may apply)
• In person
• Redemption – cash only, valid ID must be presented
• Alternate pick up person must be arranged during the day of pawning the item and include name and date of birth if known.
• Alternate pick up person must present valid ID and be listed on the pawn as an alternate pick up person
Other Information
We are governed and regulated by the City of Lowell, State and Federal laws. Each pawn transaction is for 120 days. That is followed by mailing you a letter identifying that your transaction has gone late. There is then a 10-day grace period for you to make a payment. In addition to these mandated requirements, Lowell Pawn will telephone you and if provided will send you a text message in advance of your due date. It’s as easy as 1, 2, 3.
1. Bring us an item of value
We buy many things including gold and silver, diamonds, jewelry, watches, tools, electronics, musical instruments, cameras, game systems, video games, and more.* Simply present your property to one of our associates for a buy evaluation appraisal and we’ll make you an offer within minutes if we are interested in buying your merchandise.
2. Show us a valid picture ID
We accept any valid state or government-issued photo ID, including a driver’s license, passport and military ID.
3. Get money in minutes
The process typically takes less than 10 minutes and you are provided INSTANT cash with no credit check and no hassles. And, paying us back is easy too.
How We Value Items
We use all the research tools we have at our disposal to determine an item’s value and get you the most money we can. This appraisal process for a pawn item varies depending on the type of item—for example, jewelry is evaluated differently than a guitar—but every appraisal is done with the intent of getting you the money you need.
What It’s Worth – Authenticating Gold & Diamonds
When jewelry is being pawned, our professionally trained staff will authenticate the precious metal and diamonds. We will always ask your permission to test your item before we begin the authentication process that includes a visual inspection using a jeweler’s loupe, weighing the item, sizing (determining carat weight) any diamonds and noting the cut/color/clarity of each. In addition, we will test the metal using jewelers acid which determines the karat of gold. This process does not damage your jewelry. It is done to ensure a clean test so there are no false readings on your item that may detract from what we can offer you.
Massachusetts States Sales Tax applies to all purchases in store / online if applicable